Shipping policy
Welcome to House of Shreenaa, we’re delighted to bring comfort and elegance straight to your doorstep.
This Shipping Policy explains how we process and deliver orders placed through our official website within the United Arab Emirates.
Shipping Coverage
We currently ship across all Emirates in the UAE, including:
Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
All our deliveries are handled securely and efficiently through our trusted logistics partner, Jeebly.
Order Processing Time
• Orders are processed within 1–2 business days after your payment has been confirmed.
• Orders placed on public holidays will be processed on the following business day.
• Once your order has been dispatched, you will receive a shipping confirmation email.
Delivery Time
• Standard delivery across the UAE typically takes 3 – 6 business days after dispatch.
• During promotional periods or high-volume seasons, delivery times may be slightly longer.
• Please ensure your delivery address and contact number are entered correctly to avoid delays.
Shipping Fees
• Standard delivery: Free shipping on all orders above AED 150 / AED 20 flat rate for orders below AED 150.
• Shipping charges (if any) will be calculated and displayed at checkout before you confirm your order.
Failed Deliveries / Reattempts
If a delivery attempt is unsuccessful, Jeebly will contact us to reschedule.
After multiple failed attempts or incorrect address details, the order may be returned to us, and additional delivery charges may apply for reshipping.
Delivery Issues & Delays
We always strive for timely delivery. However, occasional delays may occur due to unforeseen factors such as weather conditions, remote locations, or courier constraints.
In such cases, we appreciate your patience and assure you of our best efforts to resolve the issue promptly.
Contact Us
For any questions related to your shipment or delivery, please contact us at:
📧 houseofshreenaa@gmail.com
📍 Dubai, United Arab Emirates